Something not right?
Here is what to try, and how to reach us.
Tell the maker.
In your palace, open Settings → About → Tell the maker and send a report. It carries your words and your palace's status lines, with emails, numbers and codes hidden. We read every one.
If you can't open your palace, or would rather write, email seekr@sidequestresearch.com. Say what you were trying to do and what you saw. Never send your passkey, recovery phrase or any key.
An assistant isn't saving.
Your palace tells you. An assistant that reads but never saves gets a card on Home with the paragraph to paste again. Each assistant's row on Connections shows its last read and its last save. The written walk for each assistant is on the Connect page.
Your palace isn't checking in.
Check your connection and open your palace from My palace. A check-in happens about every 10 minutes, so a short gap is normal.
If it still won't open, email us with your palace's name and what My palace says.
Google stopped working.
In your palace, open Connections, then Your data, and tap Connect on Gmail and Calendar. Pick the Google account you want your palace to read. If Google says no, your palace tells you why in plain words; a setup problem on our side is not your fault, so try again later.
If it keeps happening, send a report from Settings → About → Tell the maker.
An update is waiting.
Open Home and read the update card at the top. It waits for your yes. What changed is on the Changelog.
If an update doesn't finish, send a report or email us.
You lost your passkey.
Try another device where your passkey works. If there is none, use the recovery option when opening your palace and follow the steps with your recovery phrase.
If you've lost every passkey and your recovery phrase, nobody can open your palace, including us. Never email your recovery phrase.